Critical Conversations For Dummies

Critical Conversations For Dummies Author Christina Tangora Schlachter
ISBN-10 9781118502471
Year 2013-03-05
Pages 336
Language en
Publisher John Wiley & Sons
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The easy way to communicate best when it matters most Most people are aware of the importance of handling critical conversations well. However, when it comes down to actually being in a difficult situation that calls for key communication skills, many do not know how to practically apply their own thoughts. Critical Conversations For Dummies is a step-by-step reference for the variety of crucial conversations life presents in the workforce. It's packed with strategies for preparing for high-stakes situations; being persuasive (not abrasive); knowing the value of assertive communication; resolving failed promises and missed deadlines; maintaining morale when firing staff; getting new employees off on the right foot; managing staff relations and strengthening team relationships; understanding audience needs and motivations to get positive results; altering confrontational language to cooperative language during difficult conversations; and building relationships in the face of conflict. Improve communication skills in crucial conversations Avoid common pitfalls and emotional tendencies Discover the benefits of success in crucial conversations This book is especially relevant to the hundreds of thousands of leaders who are tasked with multiple duties, whether addressing complex problems from stakeholders or achieving exceptional results from staff.

Crucial Conversations Tools for Talking When Stakes Are High Second Edition

Crucial Conversations Tools for Talking When Stakes Are High  Second Edition Author Kerry Patterson
ISBN-10 9780071772204
Year 2011-09-16
Pages 288
Language en
Publisher McGraw Hill Professional
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The New York Times and Washington Post bestseller that changed the way millions communicate “[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.” —from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People “The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.” —Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul® The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive

Difficult Conversations

Difficult Conversations Author Douglas Stone
ISBN-10 9781101496763
Year 2010-11-02
Pages 352
Language en
Publisher Penguin
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The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving From the Trade Paperback edition.

Critical Thinking Skills For Dummies

Critical Thinking Skills For Dummies Author Martin Cohen
ISBN-10 9781118924730
Year 2015-03-18
Pages 376
Language en
Publisher John Wiley & Sons
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Turbocharge your reasoning with Critical Thinking Just what are the ingredients of a great argument? What is the secret to communicating your ideas clearly and persuasively? And how do you see through sloppy thinking and flim-flam? If you’ve ever asked any of these questions, then this book is for you! These days, strong critical thinking skills provide a vital foundation for academic success, and Critical Thinking Skills For Dummies offers a clear and unintimidating introduction to what can otherwise be a pretty complex topic. Inside, you'll get hands-on, lively, and fun exercises that you can put to work today to improve your arguments and pin down key issues. With this accessible and friendly guide, you'll get plain-English instruction on how to identify other people's assumptions, methodology, and conclusions, evaluate evidence, and interpret texts effectively. You'll also find tips and guidance on reading between the lines, assessing validity – and even advice on when not to apply logic too rigidly! Critical Thinking Skills for Dummies: Provides tools and strategies from a range of disciplines great for developing your reflective thinking skills Offers expert guidance on sound reasoning and textual analysis Shows precisely how to use concept mapping and brainstorming to generate insights Demonstrates how critical thinking skills is a proven path to success as a student Whether you're undertaking reviews, planning research projects or just keen to give your brain a workout, Critical Thinking Skills For Dummies equips you with everything you need to succeed.

CRM For Dummies

CRM For Dummies Author Lars Helgeson
ISBN-10 9781119368984
Year 2017-06-16
Pages 360
Language en
Publisher John Wiley & Sons
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Save time, save money, and grow your business with more effective CRM CRM For Dummies is the small business leader's guide to managing customer interactions. Customer relationship management is a critical part of any business, and it encompasses everything from business strategy and HR to sales, marketing, events, and more. Solutions exist for businesses of any size, but how do you know which one is right for you? What features do you need? Do you have the people and processes in place to get the most out of whichever one you choose? This book is designed to help business leaders better understand effective CRM and identify the right solution for their business—but it's about much more than software; effective CRM requires appropriate team structures, intradepartmental collaboration, and process efficiency. Packed with tactics and strategies that will save your company thousands of dollars and man-hours, these chapters answer the most pressing questions that will make the biggest impact on your sales. Building relationships with current and future customers is the critical point of business. This book helps you bring sales, marketing, and operations together to work toward that common goal, and shows you the tools and techniques that make your efforts more effective. Define your market segments, buyer personas, and voice Build an effective internal structure, and choose the right CRM solution Optimize leads and conduct effective email marketing Streamline processes, automate where possible, and employ analytics Your customers are the lifeblood of your company; you need to reach them, engage them, and retain them—without wasting precious time or money. CRM For Dummies gets you up to speed on the latest, most effective CRM tools and techniques to help your business succeed.

Polish For Dummies

Polish For Dummies Author Daria Gabryanczyk
ISBN-10 9781119951216
Year 2012-03-06
Pages 384
Language en
Publisher John Wiley & Sons
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The ultimate quick and easy guide to learning Polish Polish can be a difficult language to master. It is pronounced phonetically and has several unique characters in its alphabet, but with Polish For Dummies in hand, you'll find yourself speaking like a local in no time. Packed with practical lessons, handy cultural facts, and essential references (including a Polish-English mini-dictionary and lists of common verbs), this guide is specially designed to get you speaking Polish with confidence. With advice on speaking Polish within the construction, teaching, and public sector industries, this book is a truly practical tool for anyone wanting to speak the language either professionally or socially. Includes sections dedicated to Polish in action, Polish on the go, and Polish in the workplace A companion audio CD contains Polish conversations spoken by native Polish speakers in a variety of everyday contexts, perfect for learning Polish on the go A Polish-English dictionary is included to provide quick access to the most common words With easy-to-follow instruction and exercises that give you the language to communicate during day-to-day experiences, readers of Polish For Dummies will learn the words and verbal constructions they need to communicate with friends and colleagues at home, find directions on holiday, and more. Note - CD-ROM/DVD and other supplementary materials are not included as part of the e-book file, but are available for download after purchase.

Unified Communications For Dummies

Unified Communications For Dummies Author Tony Bradley
ISBN-10 0470401443
Year 2010-01-12
Pages 336
Language en
Publisher John Wiley & Sons
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Provides information on unifiying company communications devices and services to all employees, clients, and suppliers.

Managing All in One For Dummies

Managing All in One For Dummies Author Marty Brounstein
ISBN-10 9781118784082
Year 2014-01-21
Pages 696
Language en
Publisher John Wiley & Sons
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Offers a comprehensive overview of the fundamentals of effective management, including management styles, managing with technology, communicating effectively, conflict resolution, managing teams, and leading business change.

Atlas Shrugged

Atlas Shrugged Author Ayn Rand
ISBN-10 9781101137192
Year 2005-04-21
Pages 1088
Language en
Publisher Penguin
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Peopled by larger-than-life heroes and villains, charged with towering questions of good and evil, Atlas Shrugged is Ayn Rand’s magnum opus: a philosophical revolution told in the form of an action thriller. Who is John Galt? When he says that he will stop the motor of the world, is he a destroyer or a liberator? Why does he have to fight his battles not against his enemies but against those who need him most? Why does he fight his hardest battle against the woman he loves? You will know the answer to these questions when you discover the reason behind the baffling events that play havoc with the lives of the amazing men and women in this book. You will discover why a productive genius becomes a worthless playboy...why a great steel industrialist is working for his own destruction...why a composer gives up his career on the night of his triumph...why a beautiful woman who runs a transcontinental railroad falls in love with the man she has sworn to kill. Atlas Shrugged, a modern classic and Rand’s most extensive statement of Objectivism—her groundbreaking philosophy—offers the reader the spectacle of human greatness, depicted with all the poetry and power of one of the twentieth century’s leading artists.

Revolution for Dummies

Revolution for Dummies Author Bassem Youssef
ISBN-10 9780062446916
Year 2017-03-21
Pages 304
Language en
Publisher HarperCollins
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“Hilarious and Heartbreaking. Comedy shouldn’t take courage, but it made an exception for Bassem.” --Jon Stewart "The Jon Stewart of the Arabic World"—the creator of The Program, the most popular television show in Egypt’s history—chronicles his transformation from heart surgeon to political satirist, and offers crucial insight into the Arab Spring, the Egyptian Revolution, and the turmoil roiling the modern Middle East, all of which inspired the documentary about his life, Tickling Giants. Bassem Youssef’s incendiary satirical news program, Al-Bernameg (The Program), chronicled the events of the 2011 Egyptian Revolution, the fall of President Hosni Mubarak, and the rise of Mubarak’s successor, Mohamed Morsi. Youssef not only captured his nation’s dissent but stamped it with his own brand of humorous political criticism, in which the Egyptian government became the prime laughing stock. So potent were Youssef’s skits, jokes, and commentary, the authoritarian government accused him of insulting the Egyptian presidency and Islam. After a six-hour long police interrogation, Youssef was released. While his case was eventually dismissed, his television show was terminated, and Youssef, fearful for his safety, fled his homeland. In Revolution for Dummies, Youssef recounts his life and offers hysterical riffs on the hypocrisy, instability, and corruption that has long animated Egyptian politics. From the attempted cover-up of the violent clashes in Tahrir Square to the government’s announcement that it had created the world’s first "AIDS cure" machine, to the conviction of officials that Youssef was a CIA operative—recruited by Jon Stewart—to bring down the country through sarcasm. There’s much more—and it’s all insanely true. Interweaving the dramatic and inspiring stories of the development of his popular television show and his rise as the most contentious funny-man in Egypt, Youssef’s humorous, fast-paced takes on dictatorship, revolution, and the unforeseeable destiny of democracy in the Modern Middle East offers much needed hope and more than a few healing laughs. A documentary about his life, Tickling Giants, debuted at the Tribeca Film Festival in 2016, and is now scheduled for major release.

The Challenger Sale

The Challenger Sale Author Brent Adamson
ISBN-10 9780670922864
Year 2012-10-01
Pages 240
Language en
Publisher Penguin UK
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THE INTERNATIONAL BESTSELLER: OVER HALF A MILLION COPIES SOLD In The Challenger Sale, Matthew Dixon and Brent Adamson share the secret to sales success: don't just build relationships with customers. Challenge them What's the secret to sales success? If you're like most business leaders, you'd say it's fundamentally about relationships - and you'd be wrong. The best salespeople don't just build relationships with customers. They challenge them. Matthew Dixon, Brent Adamson, and their colleagues at CEB have studied the performance of thousands of sales reps worldwide. And what they discovered may be the biggest shock to conventional sales wisdom in decades. The Challenger Sale argues that classic relationship-building is the wrong approach. Every sales rep in the world falls into one of five distinct profiles, and while all of these types of reps can deliver average performance, only one - the Challenger - delivers consistently high performance. Instead of bludgeoning customers with facts and features, Challengers approach customers with insights about how they can save or make money. They tailor their message to the customer's specific needs. They are assertive, pushing back when necessary and taking control of the sale. Any sales rep, once equipped with the right tools, can drive higher levels of customer loyalty and, ultimately, greater growth. Matthew Dixon and Brent Adamson are managing directors with CEB's Sales Executive Council in Washington, D.C. www.executiveboard.com www.thechallengersale.com

Created for Connection

Created for Connection Author Sue Johnson
ISBN-10 9780316307406
Year 2016-10-04
Pages 336
Language en
Publisher Hachette UK
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"Whoever does not love does not know God, because God is love."--1 John 4:8 Are you looking to enrich a healthy relationship, revitalize a tired one, or rescue one gone awry? Do you yearn to grow closer to God, and to further incorporate Him and His teachings into your marriage? We all want a lifetime of love, support, and faith. But sometimes we need a little help. Enter Dr. Sue Johnson, developer of Emotionally Focused Therapy (EFT) and "the best couple therapist in the world," according to bestselling relationship expert Dr. John Gottman. In CREATED FOR CONNECTION, Dr. Johnson and Kenneth Sanderfer, a leading EFT practitioner in the Christian community, share Johnson's groundbreaking and remarkably successful program for creating stronger, more secure relationships not only between partners, but between us and God. The message of CREATED FOR CONNECTION is simple: Forget about learning how to argue better, analyzing your early childhood, or making grand romantic gestures. Instead, get to the emotional underpinnings of your relationship by recognizing that you are attached to and dependent on your partner in much the same way that a child is on a parent, and we are on the Heavenly Father, for nurturing, soothing, and protection. The way to enhance or save our relationships with each other and with God is to be open, attuned, responsive, and to reestablish safe emotional connection. Filled with Bible verses, inspiring real-life stories, and guidance, CREATED FOR CONNECTION will ensure a lifetime of love.

Fierce Conversations Revised and Updated

Fierce Conversations  Revised and Updated Author Susan Scott
ISBN-10 1101163356
Year 2004-01-06
Pages 368
Language en
Publisher Penguin
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Fully revised and updated—the national bestselling guide that will help you achieve personal and professional success one conversation at a time. The master teacher of positive change through powerful communication, Susan Scott wants you to succeed. To do that, she explains, you must transform everyday conversations at work and at home with effective ways to get your message across—and get what you want. In this guide, which includes a workbook and The Seven Principles of Fierce Conversations, Scott teaches you how to: • Overcome barriers to meaningful communication • Expand and enrich relationships with colleagues, friends, and family • Increase clarity and improve understanding • Handle strong emotions—on both sides of the table • Connect with colleagues, customers and family at a deep level Includes a Foreword by Ken Blanchard, the bestselling co-author of The One Minute Manager

Fahrenheit 451

Fahrenheit 451 Author Ray Bradbury
ISBN-10 9780743247221
Year 1951
Pages 190
Language en
Publisher Simon and Schuster
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A totalitarian regime has ordered all books to be destroyed, but one of the book burners suddenly realizes their merit.